Mediability re: Coronavirus. Updates from our vendors

Oppdatering fra Posten og Bring i kundebrev:

Posten og Bring følger situasjonen rundt koronaviruset nøye og har iverksatt en rekke tiltak for å redusere smittefare. Vi er opptatt av at du som kunde og samarbeidspartner skal føle deg trygg, og at vi tar de forholdsreglene situasjonen krever.

See informasjonsbrev her.

NewTek delivery status

For any update for NewTek deliveries, please contact our sales directly at sales@mediability.com

Statement from Nevion

Hans Hasselbach Chief Commercial Officer, Nevion: 

The COVID-19 virus is creating a challenge, the like of which we have not experienced in living memory. Nonetheless, we in Nevion want to stand by you and your business during these difficult times, and intend to remain available for you as always.

For the delivery situation, our service team have put together a document (link to download it) to answer questions. For sales situations, our sales directors, pre-sales and solution architects resources are all available during this extraordinary period. Though they cannot travel they are available remotely through Skype or other remote communication tools.

Note: customers with SLA agreements will already have received the document from our Operations department.

Sennheiser

Update via Linda Halvorsen, Office Administrator /Customer Service Northern Europe here.

See update on UPS website here.

Excerpts from the Grass Valley's Business continuity plans re: Coronavirus:

Amidst the many travel and commercial restrictions that have been implemented worldwide, Grass Valley has business continuity plans in place to mitigate the impact of any service and delivery disruptions that result from the coronavirus outbreak.

See full statement from Grass Valley here: https://www.grassvalley.com/about/covid-19/

AJA delivery status

Contact us directly for any question regrading deliveries of AJA orders: sales@mediability.com

Business as normal. Most orders despatched in full on the day received. Contact us directly for any question regrading deliveries of IDX orders: sales@mediability.com

Update from Harmonic

In light of the current coronavirus (COVID-19) outbreak, Harmonic wants to communicate its strong commitment to the health of our employees, customers and business partners, and to the continuity of our customers’ mission-critical services. See their website with information and FAQ here.

Is LiveU impacted by the coronavirus (COVID-19) outbreak? Should I expect supply shortages? Which products, if any, are affected?

Firstly, we are taking every precautionary measure to protect the health and safety of our employees, following the advisory information provided by government authorities and health organizations.

Secondly, we are committed to ensuring business continuity and supporting the industry with a reliable supply chain. LiveU is a global company with global operations. Our development, support, production and customer management are spread across multiple locations worldwide. As a result, there is minimal and mitigated business risk for our customer and partners. Our exposure to China’s supply chain is limited and where a potential risk has been highlighted, measures and provisions have been taken.

We do expect longer supply lead times for our servers because they are based on third-party vendors, located in China and the vicinity. We have assigned a dedicated response team to ensure a fast response to possible scenarios and we will keep you updated on any possible developments

Paul Shepherd

LiveU Ltd.

Our distributor Focus Nordic have one of the largest warehouses in Europa for professional equipment with 100+ million products in storage. They report having a good buffer on most of their products but that some delays are occurring and should be expected into Q2.

To support the media industry during the COVID-19 pandemic, Signiant is taking the unprecedented step of offering unlimited users to Media Shuttle customers. As the virus changes work patterns across the industry, it is more vital than ever for media professionals to have the ability to work remotely and collaborate globally ⎯ the very workflows that Media Shuttle enables.

Many of our customers are adopting travel restrictions or work-from-home policies, and we want to help them support their employees and maintain business continuity. From today, March 12, 2020, through May 31, 2020 we are waiving any Media Shuttle active user overage fees that would normally result from utilization that exceeds the customer's subscription tier.

My colleagues and I are proud to serve an industry that plays such an important role in major world events, whether by providing timely news to the public or offering the welcome distraction of entertainment. We hope this small gesture will help ease the financial and operational impact of disrupted daily routines within our sector. Our thoughts are with everyone impacted by this global crisis and we look forward to a return to normal.